dkwin9's Privacy Policy
This document provides a full explanation of how we collect, store, and protect the personal information you provide when using the dkwin9 platform.
Introduction and Scope
This privacy policy applies to all users of the dkwin9 platform. When you visit our website, open an account, or use any of our services, the terms of this policy come into effect automatically. dkwin9 places the highest priority on protecting user privacy and is committed to ensuring your information is properly safeguarded.
This policy has been written primarily with users in Bangladesh in mind. You are welcome to contact us with any questions about your personal information. For more details related to this policy, please read our Terms and Conditions, which describe the overall framework of user rights and responsibilities.
dkwin9 reserves the right to change or update this policy at any time. Users will be notified in a timely manner of any significant changes. The date of the latest update will always be shown at the top of this page.
What Information We Collect
dkwin9 collects only the information that is necessary to provide its services. The types of information collected are described in detail below.
A. Registration and Identity Information
Information you provide when opening an account:
- Full name and date of birth
- Email address
- Mobile number
- Current address
- National ID or passport number (for identity verification)
B. Financial and Transaction Information
Information required to process deposits and withdrawals:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (where applicable)
- Transaction amount and time
- Deposit and withdrawal history
C. Technical and Device Information
Information collected automatically from your device and browser:
- IP address
- Browser type and version
- Operating system
- Cookie and session data
- Time spent on the site and pages visited
D. Gaming Activity Information
Information collected to improve your gaming experience:
- Betting and gaming history
- Preferred game types
- Bonus and promotion usage records
- VIP tier progress information
Purpose of Using Information
dkwin9 uses collected information only for the legitimate purposes listed below. This information is never used against the interests of users or for any other unauthorised purpose.
3.1 Service Delivery and Account Management
Your information is used to keep your account active, process deposits and withdrawals, and issue bonuses. It is also needed to resolve any transaction-related issues quickly.
3.2 Identity Verification and Security
Verifying the identity of each account is an important obligation for us. It helps prevent fraud and money laundering. Age verification is also carried out to prevent individuals under 21 from opening accounts, as all dkwin9 services are for persons aged 21 and above only.
3.3 Customer Support
When you contact us via live chat or email for assistance, your account information is used to provide a fast and accurate resolution. dkwin9's customer support team provides assistance in both Bengali and English, 24/7.
3.4 Responsible Gaming
We analyse gaming behaviour data to identify potentially risky gaming patterns and provide support to users where needed. Following dkwin9's Responsible Gaming Guidelines is something we take very seriously.
3.5 Platform Improvement
We review usage patterns to improve the overall experience for users. Decisions about adding new games, services, and features are made on the basis of this information.
Cookies and Tracking Technology
dkwin9 uses cookies to keep the website functioning properly. Cookies are small text files stored in your browser that help improve the site's performance.
Essential Cookies
The site cannot function properly without these cookies. They are used to keep login sessions active, perform security checks, and save your preferred language. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your site preferences — such as display settings and notification preferences. They can be disabled, but some site features may not work if they are.
Analytical Cookies
We collect information such as how long users spend on each page and which sections are most popular, in order to improve the user experience. This data is fully anonymous and is not used to identify any individual.
You can manage cookies at any time from your browser settings. However, please note that disabling essential cookies will prevent you from using the site.
Information Sharing and Third Parties
dkwin9 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may need to be shared in specific circumstances:
5.1 Payment Processors
The information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. This information is used solely for processing transactions and is governed by the payment processor's own privacy policy.
5.2 Game Providers
Game providers such as Evolution, Pragmatic Play, JILI, and PG Soft receive certain session information to operate games. This information is kept to a minimum and is used only to run games effectively.
5.3 Legal Obligations
We are required to provide information when we receive a lawful directive from the relevant authorities under the laws of Bangladesh. In such cases, only the specific information requested will be provided.
5.4 Technology Service Providers
Limited information may be shared on a contractual basis with trusted technology partners for the operation of cloud storage, cybersecurity, and customer support software. These partners operate under strict confidentiality agreements.
Data Protection Methods
dkwin9 follows industry-standard security practices to keep your information safe. Our key security measures are described below.
SSL Encryption
SSL/TLS encryption is active on all pages of the site. All communication between your browser and our servers is fully encrypted.
Two-Factor Verification (OTP)
Identity is verified by sending an OTP to your mobile during login and for large transactions, to prevent unauthorised access.
Encrypted Storage
Stored data is kept in encrypted form. Passwords are never stored directly — they are kept only in hashed form.
Regular Security Reviews
Our security team regularly tests the system and identifies potential vulnerabilities, resolving them promptly.
Access Controls
Only staff members whose responsibilities require it can access specific data. Access logs are maintained.
Data Backup
Regular data backups are carried out so that your information is not lost in the event of a technical issue.
Data Retention Period
dkwin9 does not store your information indefinitely. Retention periods are determined according to the type of information:
7.1 Active Account Information
All necessary information is retained for as long as your account remains active. Even after an account is closed, some information may need to be kept for a specified period due to legal obligations.
7.2 Transaction Records
Financial transaction records are generally retained for an extended period, as they fall under financial regulations. These records are also needed for dispute resolution or investigations.
7.3 Marketing Information
If you unsubscribe from our promotional communications, your information will be removed from that mailing list. However, your core account information will be retained separately.
7.4 Inactive Accounts
Information from accounts that have been inactive for an extended period may be deleted in stages, but users will be notified before this happens.
Your Data Rights
As a dkwin9 user, you have certain fundamental rights over your own personal information. We respect these rights and help you exercise them.
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
- Right to Erasure: Where there is no legal obligation to retain it, you can request that specific information be deleted.
- Right to Object: You can object to your information being used for a specific purpose.
- Right to Data Portability: You can request your information in a portable format.
- Right to Withdraw Consent: Where information is being processed on the basis of your consent, you can withdraw that consent at any time.
To exercise these rights, contact our customer support team via live chat or email. We generally respond to requests within a reasonable timeframe. To learn more about our services and your rights, visit our About Us page.
Protection of Minors
All dkwin9 services are exclusively for persons aged 21 and above. We do not and should not collect information from minors. Age is verified at the time of registration, and additional documents may be requested in cases of doubt.
If information reaches us that a person has opened an account by concealing their age, that account will be closed immediately and the associated information will be deleted.
Responsible gaming is a commitment for us. To learn more about the steps we take to keep minors away from gaming, please read our Responsible Gaming Guidelines.
Policy Changes and Contact
10.1 Notice of Policy Changes
If any important changes are made to this Privacy Policy, we will notify users in the following ways:
- A notification will be sent to the registered email address
- A notice will be shown after logging in to the site
- The last updated date on this page will be changed
10.2 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team. We are available 24/7 in both Bengali and English:
- Instant support is available via live chat
- Detailed questions can be sent by email